Business Administrator Level 3 – Training Network Limited

Programme Overview

This Level 3 apprenticeship is designed to develop the essential skills, knowledge, and behaviours needed to excel in a business support role. From communication and organisation to project management and IT systems, this programme covers all the foundations of effective office administration. It’s ideal for both new recruits and existing staff looking to grow into a more confident, capable business professional.

Course Duration

Typically 12 months plus 3 months EPA

Who Is It For?

This programme is ideal for individuals working in (or aspiring to work in) a wide range of administrative roles across industries. Typical job titles might include Admin Assistant, Receptionist or Business Support Officer. It’s also a great fit for employers looking to upskill team members who support day-to-day business operations.

What Will You Learn?

Learners will build knowledge and skills in areas such as:

📋 Professional communication (written and verbal)

📋 Business systems, tools, and IT applications

📋 Project management and planning

📋 Stakeholder relationships and customer service

📋 Record-keeping and document management

📋 Problem-solving and decision-making

📋 Policies, processes, and organisational structures

📋 Personal and professional development

All learning is tailored to the workplace and aligned with the knowledge, skills, and behaviours outlined in the apprenticeship standard.

Assessment

Learners will complete a Gateway Review to confirm they’re ready for their End-Point Assessment (EPA), which includes:

Knowledge Test – a multiple-choice exam to test understanding of business concepts
Portfolio-based Interview – a structured discussion based on real workplace evidence
Project Presentation – a work-based project delivered with a written report and presentation

Upon successful completion, apprentices will be awarded the Level 3 Business

Administrator Apprenticeship Standard, recognised nationally by employers.

Enrol Now

and start building the skills that employers value most. Whether you’re kickstarting your career or upskilling your team, we’re here to help you grow.